SF | Help & FAQ

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Help

Password Problems

I've just joined but my password doesn't work.: The most common reason for a non-working username/password is false typing. The username and password are case-sensitive, i.e. you need to type it exactly as shown in our email which confirmed your membership (use the same upper- and lowercase characters). Make sure not to accidentally hit the CapsLock key while typing your username/password.

Please note that your password gets blocked for 20 minutes after several unsuccessful login attempts, i.e. if you mistype the password several times (These blocks stop cracking attempts from hackers). If that's the case just wait for half an hour, then try again.

Make sure that the username and password contain letters (a-z, A-Z) and numbers (0-9) only. It won't work if the username or password contains any special characters (like "%" or "*" or "%" or "ä"). In this case ask CCBill at https://support.ccbill.com to remove the special characters from your username or password.
My password has worked for a while, but now it doesn't anymore. I get an "Authorization required" screen.: Your membership has probably expired. Or there has been a problem with charging your credit card (failed rebill). Please lookup your membership informations at https://support.ccbill.com.

Another reason for a non-working password is that our password protection system has blocked your password because it has been used by too many different IP addresses.
This may happen if the password appears in chatrooms, or newsgroups or on password hacking websites. These hackers often just try out many guessed combinations of usernames and passwords.
Many password hacks come from the fact that people are using the same password on various websites (so someone who knows this password will try it out on other sites). Or the password is very simple to guess, like asdf or qwert for instance, or personal names. Or the username and password are nearly the same. Our best adivce is to use different passwords on different sites and to choose a password that can't be guessed.
We are sorry for the inconveniences. We must use a password protection system, because if a password appears on a password hacking site and is used by thousands of unauthorized persons we must pay thousands of dollars for excessive bandwith usage which would simply ruin us.

If your password got blocked please contact CCBill at https://support.ccbill.com. Ask CCBill to change your username and password. Don't have CCBill just re-submit your password (this won't work as the password will still remain blocked). Tell CCBill to assign you a completely new username and password. If CCBill can't handle the situation you may just wait 24 hours. A blocked password automatically gets re-activated after 24 hours (until it possibly gets blocked once more when used by too many different IP adresses again). If you still have problems contact us.
I forgot my password: You can lookup your membership informations at https://support.ccbill.com. Make sure to have JavaScript enabled in your browser, otherwise the form doesn't work properly.

Membership Problems

I can't join. My credit card keeps getting rejected.
CCBill is doing very strict security checks. If your credit card is rejected there must be a serious problem with your credit card and you'll need to ask your credit card company about that. You may also try to ask CCBill Consumer Service.
Please remember that you can also join by online check (US residents only) or by sending cash in an envelope.

How do I cancel my recurrent membership?
In order to cancel your membership please use the online form at "https://support.ccbill.com". There, enter your email address and your Subscription ID and click on the button "SEARCH".
On the upcoming page click on the link "Click here to cancel your subscription". That's it. You will also get a cancellation confirmation by email.

I've received a new Credit Card. How do I change my Credit Card informations in order to continue my recurrent membership?
In order to change your Credit Card informations please use the online form at "https://support.ccbill.com". There, enter your email address and your Subscription ID and click on the button "SEARCH".
On the upcoming page click on the link "Click here to update your payment information".

How do I lookup my membership informations (status, username, password, expiry date, subscription ID)?
You can lookup your membership informations at https://support.ccbill.com. Make sure to have JavaScript enabled in your browser, otherwise the form doesn't work properly.

I have a question about billing
Please ask CCBill Consumer Service.

Technical Problems

I have problems with playing the movies.
Please check out this Help for the Movies.

FAQ Frequently Asked Questions

Membership Questions

I have no credit card. How can I become a member?: You can join by sending cash in an envelope. If you are living in the USA you can also join by Online Check or by Telephone Billing (see our Join page).
Who is handling the payment?: The payment is handled by CCBill, a worldwide leader in online payments.
Which credit cards do you accept?: CCBill accepts Visa, Mastercard, Discover Card, Maestro, Diners Club, Visa Electron, JCB, Carte Bleu, Delta Visa.
Why don't you accept American Express credit card?: We'd love to accept American Express, but in May 2000 American Express pulled the plug on its support of the adult Internet by eliminating its relationship with all adult websites. Claiming adult websites are 'unprofitable' for them, they are choosing to no longer allow adult websites to accept payment using American Express cards.
Do you have a 900 number? Can I join via Telephone Billing?: Yes. There's a Telephone Billing option on our Join page. Your non-recurrent membership charge will be billed directly to your monthly home telephone bill.
Can I become a member for longer than one month?: Yes, by choosing the "recurrent" membership. The recurrent membership renews automatically each month, i.e. you don't have to do anything to continue your membership. You can cancel your recurrent membership anytime.

Privacy Questions

How will my membership appear on my credit card bill?
Your membership will appear very discreetly on your credit card statement as "CCbill" There's nothing written about sex, adult, siliconefree, or any other suspicious terms.

Will I get any sort of email after joining?
After joining you'll get a membership confirmation by email. That's all. You will not get any other emails from us. We don't give out your email address to anybody else. Your membership is held strictly confidential.

Will I get any sort of mail (e.g. letters) after joining?
No, you will not get any mail from us. We don't give out your address to anybody else. Your membership is held strictly confidential.

Other Questions

How often is your site updated?
At every third day. You may check out our News page for the latest updates.

Do you sell videos?
Yes. See our DVD Shop.

My question isn't answered here!
If you have any further questions please contact us.